Frequently Asked Questions

Using Dome IQ

Posting Positions

  • How to post a position

    Simply, insert into the pre-set template fields any information you would like to provide Legislators w/ a specific summary of the problem a Bill is intended to address, and any rationale/summaries of whom is impacted by this Bill.

  • How to convey your position effectively

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  • How to add links to media and research

    Simply, copy and paste links into the template fields when you are writing your position.

Editing your positions

  • How to edit my position

    When you have already made a position and want to edit, click on your profile, the bill you made a position on, and you’ll be prompted with your original position to be read and or edited.

Posting amendments

  • How to post a suggested amendment

    Click on a bill and when you go to post your position, at the very top of the position template click ‘Add Suggested Amendment’.

Position drafts and publishing

  • How to save a draft position for later

    If you do not want to post your position, but want to save the material you have already inserted, simply click ‘Save Draft’ at the top of the screen instead of ‘Publish’ to back out of the position making mode.

  • How am I notified when a position is successfully published?

    Dome IQ will provide you with a confirmation notice immediately following you posting a position, to confirm its arrival to Legislators.

Home screen

  • What does the red, green, and yellow buttons mean on the home screen?

    The three-color thumbs-up symbols are a quick reference for you to note how many advocates support, oppose, or are taking a neutral stance on a particular bill.

  • About advocate position counts

    Do note: Legislators are allowed to see all positions posted by any Legislator. As an advocate, however, you are only able to view your own specific position templates. Though you can see the amount of those who support, oppose, or are neutral on a bill and who those advocates are, you cannot see their position templates.

Global search function

  • How to search for bills

    At the top of your screen, click on the ‘Search’ field to begin searching.

  • How to search for advocates

    When using the global search function, simply click on ‘Advocates’, to have your search results return to you related to any advocate in Dome IQ. 

  • How to search for legislators

    When using the global search function, simply search for a Legislator by typing in their name to view all the legislation they have sponsored. 

  • Bill and advocate filtering

    You can search for any bill or advocate by inputting a key word, phrase, bill number, sponsor name, advocate type, advocate name, etc.

Following and unfollowing

  • How to stay up to date with specific bills

    To track updates on a specific bill, including bill amendments, or added or flipped advocate positions, click on ‘Follow’ above a specific bill so that its updates show up first on your home screen when you login to Dome IQ. To unfollow a bill, simply click ‘Unfollow’ above a specific bill.

  • How to track changes

    Follow bills to stay up to date with the most recent changes to a bill. Following a bill will allow you to receive Push Notifications (See k. Push notifications) on that bill.

Staff Access

  • How to add staff to manage accounts

    Click on ‘Settings’, and click on ‘Manage Staff’ to view + add/delete any staff member you would like to access Dome IQ on behalf of your account.

  • How to remove staff permissions

    Click on ‘Settings’, and click on ‘Manage Staff’ to view all staff members assigned access to your account. To remove, click on the name of the staff member you wish to remove, and click ‘Deactivate’ to remove them.

Accessing legislator profiles

  • How to find specific legislators

    Click on the ‘Legislators’ tab, and filter by chamber, party, district #, or name to find a specific Legislator.

Accessing advocate profiles

  • Why can't I see other advocate profiles?

    Legislators are allowed to see all positions posted by any Legislator. As an advocate, however, you are only able to view your own specific position templates. Though you can see the amount of those who support, oppose, or are neutral on a bill and who those advocates are, you cannot see their position templates.

Push notifications

  • How to change push notifcation settings

    Click on ‘Settings’, and ‘Notifications’ to see and change all your notification preferences. 

  • How to change device notification settings

    Depending on your device, if you go to your phone settings and search for ‘Dome IQ’, you will be prompted with options to allow Push Notifications to be sent from our software or not.

Managing your account

Login and password

  • How to reset a lost or forgotten password

    Click ‘Forgot Password’ when logging in to have an email sent to you with a link to safely reset your password.

  • Help with logging in

    Using your account email and password, logging into Dome IQ is simple and easy.

  • How to use two-factor authentication

    To ensure Dome IQ remains safe and secure from phishers, hackers, and other decedents of our platform, Dome IQ will regularly require that you confirm your identity by sending a one-time passcode to your mobile device number or email address so that Dome IQ sure you are an authenticated user logging in. 

  • Help with two-factor authentication

    If you are not sent a code via text or email when prompted to do so, please contact support@domeiq.com to receive manual help resetting your password. 

Account, email, and phone

  • Update email address

    Click ‘Settings’, and ‘Account Settings’, and next to your registered email address will be a button labeled ‘Change Email’ to quickly update your email address.

  • Help with email address confirmation

    If you do not receive an email confirmation from Dome IQ, please contact support@domeiq.com to receive manual help in confirming your email address.

  • How to add your phone number to your account

    Click ‘Settings’, and ‘Account Settings’, and below your registered email will be a section labeled ‘Phone Number’, where you can add or update your phone number connected to your account.

Account settings

  • How to customize your profile

    Click ‘Settings, and the yellow button labeled ‘Edit Profile’ to see all your editable fields attached to your profile.

  • Help with uploading a profile logo

    If you are having trouble uploading a profile logo, first ensure that the size of the picture you are uploading is anywhere between x-x (still haven’t heard back on this)

  • How to change your language settings

    At this time, Dome IQ is only offered in the English language.

  • How to mangage multiple accounts

    Click ‘Settings’, and ‘Manage Organizations’ to view + add/delete organizations connected to your account. From this screen, you can login and manage specific account positions or profiles. 

  • About your home screen dashboard

    Your Home Screen consists of a list of all the bills your account has taken Supporting, Opposing, or Neutral positions on. Under ‘Details’ you will be able to see all the public facing information Legislators and other advocates see when viewing your profile. To edit, simply click the ‘Edit’ button.

Verified accounts

  • About verified accounts

    Dome IQ only authorizes verified accounts onto the platform. When signing up for Dome IQ, be sure to receive an email confirmation from Dome IQ that your account is verified. 

Suspended accounts

  • About suspended accounts

    Dome IQ may temporarily suspend your account if you are found in violation of Dome IQ’s Terms of Use or other organizing policies. Dome IQ reserves the right to permanently disable and suspend any account if found in violation of our Terms of Use. See https://www.domeiq.com/terms 

  • Help with locked accounts

    Please contact support@domeiq.com if you have accidentally caused your account become locked by not entering the correct password or not using two-factor authentication.

Deactivate and reactivate accounts

  • How to deactivate your subscription

    Click on ‘Settings’, and ‘Subscription’ to update your account subscription and settings.

  • How to reactivate your account

    Contact support@domeiq.com for information on how to reactivate inactive accounts.

  • About account restoration

    Dome IQ is not responsible for any lost position or materials due to an account deactivation. If you deactivate an account, Dome IQ automatically saves the account for a standardized period of 180 days before the account is permanently deleted from our database. To avoid loss of material, please attempt to keep your account activated by not deactivating your account.

Financial and billing

Price sizing

  • How Dome IQ determines price differentiations

    Dome IQ determines different prices for accounts based upon the type of advocate is signing up, what that advocate’s yearly revenues are, and how many employees that advocate currently employs.

Account Metering

  • How does metering work

    When you sign up for Dome IQ, you will be prompted with options for how many bills you can take a position on. Until you increase the amount of bill positions you have paid for, you will only be allowed access to writing positions for any free or attached bill positions associated with your original subscription.

  • How to purchase increased metering

    Click ‘Settings’, and ‘Subscription’ to add more bill positions to your account.

Refunds

  • How to receive a refund

    Please contact support@domeiq.com to receive any specific information regarding our refund policy.

Safety and security

Security

  • Help with my compromised account

    When you may suspect your account has been breached by an unauthorized user, please contact support@domeiq.com so that our team can manually assist you in resetting your account password and or email in order to lock out unauthorized users.

  • About account security

    Do not share your password with anyone. Do not share your password even with your own staff – if you wish to grant staff permissions, simply follow the instructions in 1. h. Staff Access to add staff to your account. Each staff uses their own distinct and separate password, so do not share your password even with staff.

Privacy

  • How to protect your positions and information

    Do not share your password with anyone. Regularly manage staff permissions to ensure those updating your account are authorized employees or staff of your account.

  • How and when are my positions seen by Legislators

    Legislators can access Dome IQ 24/7. Anytime you post a position, Legislators will be notified if 1. They follow your account, 2. They follow the bill your post a position on, 3. The Legislator represents the district your account is associated with – if the Legislator allows in-district notifications.

  • How to protect your personal information

    Do not share your password with anyone.

Spam and fake accounts

  • How to report impersonation accounts

    If you suspect an account using Dome IQ may be an impersonation of another advocate, please immediately contact Dome IQ support at support@domeiq.com to report the account for review and verification.

Sensitive content

  • About offensive content

    We will remove content that contains abusive, vulgar, offensive, racist, threatening or harassing content, personal attacks of any kind, or offensive terms that target specific individuals or groups. We will remove spam and content that promotes services or products, or that involves political campaigning. We will remove comments that give the appearance of legal, medical or financial advice. We may remove content that contains personal information (whether your own or someone else's), including home address, home or cell phone number, or personal e-mail address, in order to protect privacy.

Abuse

  • Report abusive behavior

    If you have reason to believe another advocate may be posting offensive content that would violate our Terms of Service, please contact support@domeiq.com with your specific concerns.

  • About online abuse

    Dome IQ will not tolerate any form of online intimidation, slandering, bullying, name-calling, campaigning or abusive actions. 

Rules and policies

Dome IQ rule and policies

  • Dome IQ rules

    Please see Dome IQ’s Terms of Use at https://www.domeiq.com/terms 

  • Hateful conduct policy

    Under the hateful conduct policy, users are prohibited from promoting violence on the basis of race, ethnicity, national origin, caste, sexual orientation, gender, gender identity, religious affiliation, age, disability, or serious disease.

  • Private information policy

    When you publish information about someone without permission, you potentially expose yourself to legal liability even if your portrayal is factually accurate. Most states have laws limiting your ability to publish private facts about someone and recognizing an individual's right to stop you from using his or her name, likeness, and other personal attributes for certain exploitative purposes, such as for advertising goods or services.

  • Impersonation policy

    Dome IQ accounts that pose as another person, brand, or organization in a confusing or deceptive manner may be permanently suspended under Dome IQ's impersonation policy.

  • Report violations

    If you have reason to believe another advocate may be in violation of any of Dome IQ’s policies that would violate our Terms of Service, please contact support@domeiq.com with your specific concerns.

General guidelines and policies

  • Fair use policy

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  • Our use of cookies and similar technolgies

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  • Our range of enforcement options

    Dome IQ may temporarily suspend your account if you are found in violation of Dome IQ’s Terms of Use or other organizing policies. Dome IQ reserves the right to permanently disable and suspend any account if found in violation of our Terms of Use. See https://www.domeiq.com/terms 

  • Abusive behavior

    1. Violence: You may not threaten violence against an individual or a group of people. We also prohibit the glorification of violence. 
    2. Terrorism/violent extremism: You may not threaten or promote terrorism or violent extremism. 
    3. Child sexual exploitation: We have zero tolerance for child sexual exploitation on Dome IQ.
    4. Abuse/harassment: You may not engage in the targeted harassment of someone or incite other people to do so. This includes wishing or hoping that someone experiences physical harm. 
    5. Hateful conduct: You may not promote violence against, threaten, or harass other people on the basis of race, ethnicity, national origin, caste, sexual orientation, gender, gender identity, religious affiliation, age, disability, or serious disease. 
    6. Suicide or self-harm: You may not promote or encourage suicide or self-harm.
    7. Sensitive media, including graphic violence and adult content: You may not post media that is excessively gory or share violent or adult content within live video or in profile or header images. Media depicting sexual violence and/or assault is also not permitted. 
    8. Illegal or certain regulated goods or services: You may not use our service for any unlawful purpose or in furtherance of illegal activities. This includes selling, buying, or facilitating transactions in illegal goods or services, as well as certain types of regulated goods or services. 
  • Platform manipulation and spam policy

    You cannot mislead others on Dome IQ by operating fake accounts. This includes using misleading account information to engage in spamming, abusive, or disruptive behavior. Some of the factors that Dome IQ takes into consideration include: use of stock or stolen profile photos, particularly those depicting other people; use of stolen or copied profile bios; and use of intentionally misleading profile information, including profile location.

Research and data mining

  • About Dome IQ mining

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